Frequently Asked Questions

Everything you need to know about your GORAL experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-14 days for international shipping.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

GORAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Klarna and Afterpay.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Are GORAL products ethically manufactured?

Yes, we are committed to ethical production. We partner with certified factories that ensure fair wages, safe working conditions, and sustainable manufacturing practices for all our fashion pieces.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.